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Don’t Overlook Third-Party Vendors in Planning for a Recall
09-02-2010
In the past month, high-profile technology recalls have damaged the reputations of two familiar brand names – Blackberry and Garmin – because of safety problems caused by third-party suppliers. In both cases, batteries supplied by external vendors were found to cause devices to overheat, placing consumers in danger. These examples serve as a powerful reminder of the importance of thoroughly vetting external suppliers and ensuring their quality control standards are just as strict as your own. More
Threat of Prosecution is REAL for Corporate Executives Managing Recalls
09-01-2010
We have discussed before on this blog the many risks associated with recalls – decreased profits, damage to the brand, and legal liability for companies and executives. While criminal investigations and penalties have been threatened for quite some time, regulators are now getting ready to act on those threats. According to a recent CNNMoney article, the Food and Drug Administration (FDA) will soon begin prosecuting senior managers at companies that have issued numerous recalls due to manufacturing violations. More
Determining Recall Effectiveness
08-31-2010
There has been a lot of talk lately about whether Toyota’s recalls were effective. That is to say, did Toyota recall its vehicles at the right time, for the right reason, and with sufficient consumer response. While this may sound like a simple calculation, there is a lot that goes into the determination, including the number of products affected and the supply chain and location of product in the marketplace. As a result, there is no simple answer to the question, “When is a recall considered effective?” More
NHTSA Scrutiny, Manufacturer Caution Spark Increase in Automotive Recalls
08-27-2010
In the wake of the major Toyota recalls earlier this summer, both the automotive industry and regulatory bodies such as the National Highway Traffic Safety Administration (NHTSA) are treading more carefully when it comes to consumer safety. As part of a renewed effort to err on the side of caution, automotive manufacturers are acting more quickly than ever before to order a recall if they have any doubt as to the safety of the vehicle. The result has been a flurry of recall activity from most major automobile manufacturers, most recently Mazda and Honda. More
Egg Recall Reinforces the Importance of Over-Compliance
08-26-2010
Mike Rozembajgier
As the nationwide egg recall – affecting more than half a billion eggs – puts consumers on edge and refocuses the spotlight on food safety, food suppliers can learn an important lesson from agro-businessman Austin “Jack” DeCoster. DeCoster – who has been linked to both Iowa farms that supplied the potentially infected eggs – was widely reported to be a “habitual violator” of safety and environmental regulations, even before his company was hit with a recall. Needless to say, no company wants to be in DeCoster’s shoes. More
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