Blog
Will Complaint Database Mean More Frequent Recall Management?
02-08-2011
Mike Rozembajgier
Last month, the U.S. Consumer Product Safety Commission (CPSC) “soft” launched its consumer complaints database, offering consumers and manufacturers a preview of the new tool so that they can better understand the impact it will have on the industry. The database, SaferProducts.gov, which is scheduled for a full launch in March, will publicly track the complaints and criticisms the CPSC receives each day. To be safe, now is the time for your company to review your recall management, plan for future recalls, and protect your brand from consumer complaints.
02-08-2011
Mike Rozembajgier
Last month, the U.S. Consumer Product Safety Commission (CPSC) “soft” launched its consumer complaints database, offering consumers and manufacturers a preview of the new tool so that they can better understand the impact it will have on the industry. The database, SaferProducts.gov, which is scheduled for a full launch in March, will publicly track the complaints and criticisms the CPSC receives each day. To be safe, now is the time for your company to review your recall management, plan for future recalls, and protect your brand from consumer complaints.
Food Traceability and the Recall Process
02-07-2011
Brian Giannini
Do you ever wonder where your food comes from? Starting in September it may be easier to find out. The Food Safety Modernization Act includes a provision that requires food producers and processors to electronically document and publicly display the path food takes from farmers’ fields to grocery store shelves. It might not be immediately apparent, but this provision could have dramatic impact on sales and revenue for companies faced with managing a recall.
02-07-2011
Brian Giannini
Do you ever wonder where your food comes from? Starting in September it may be easier to find out. The Food Safety Modernization Act includes a provision that requires food producers and processors to electronically document and publicly display the path food takes from farmers’ fields to grocery store shelves. It might not be immediately apparent, but this provision could have dramatic impact on sales and revenue for companies faced with managing a recall.
CPSC Extends Stay on Lead Testing Stay, Gives Companies Recall Preparation Time
02-02-2011
Mike Rozembajgier
The stay on the enforcement of the new lead testing requirements for children’s products, as outlined by the Consumer Product Safety Improvement Act of 2008 (CPSIA), was set to expire February 10, 2011 – just a few days from now. However, juvenile product manufacturers will receive a reprieve on these new standards for a few extra months. While this will give your company more time to modify manufacturing processes for your products if necessary, it also gives you time to put an adequate recall plan in place that will help you navigate the recall management challenges you may face once the stay is lifted.
02-02-2011
Mike Rozembajgier
The stay on the enforcement of the new lead testing requirements for children’s products, as outlined by the Consumer Product Safety Improvement Act of 2008 (CPSIA), was set to expire February 10, 2011 – just a few days from now. However, juvenile product manufacturers will receive a reprieve on these new standards for a few extra months. While this will give your company more time to modify manufacturing processes for your products if necessary, it also gives you time to put an adequate recall plan in place that will help you navigate the recall management challenges you may face once the stay is lifted.
CPSC Takes to China to Prevent Product Recalls
01-28-2011
Mike Rozembajgier
The U.S. Consumer Product Safety Commission (CPSC) this month took a long-promised, proactive step on the road to increasing its global reach by opening its first overseas bureau in Beijing. The new office represents a major step forward in the agency’s attempts to curb the number of product recalls, strengthen recall standards, and ensure that American regulations are enforced at overseas production facilities. The opening of the office highlights the agency’s dedication to ensuring that products sold in the United States, no matter where they are originally manufactured, are safe for consumer use.
01-28-2011
Mike Rozembajgier
The U.S. Consumer Product Safety Commission (CPSC) this month took a long-promised, proactive step on the road to increasing its global reach by opening its first overseas bureau in Beijing. The new office represents a major step forward in the agency’s attempts to curb the number of product recalls, strengthen recall standards, and ensure that American regulations are enforced at overseas production facilities. The opening of the office highlights the agency’s dedication to ensuring that products sold in the United States, no matter where they are originally manufactured, are safe for consumer use.
Chance to Sign Up for Online Recall Management Training
01-26-2011
Brian Giannini
While a formal certification course like that offered by Saint Louis University may not fit into the schedule of some busy product safety professionals, there are many other opportunities out there that offer valuable insight into the world of recall management and crisis planning. In fact, we’re joining hands with the Society Of Consumer Affairs Professionals In Business (SOCAP International) to offer a three-part webinar series titled “Ensuring Customer Satisfaction During A Recall.” We’ve pulled together a curriculum that will teach you how to make sure that consumers, customers, and regulators understand that you have effectively managed a recall.
01-26-2011
Brian Giannini
While a formal certification course like that offered by Saint Louis University may not fit into the schedule of some busy product safety professionals, there are many other opportunities out there that offer valuable insight into the world of recall management and crisis planning. In fact, we’re joining hands with the Society Of Consumer Affairs Professionals In Business (SOCAP International) to offer a three-part webinar series titled “Ensuring Customer Satisfaction During A Recall.” We’ve pulled together a curriculum that will teach you how to make sure that consumers, customers, and regulators understand that you have effectively managed a recall.
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