Blog
Easing Consumers’ Crib Concerns
11-24-2009
Mike Rozembajgier
Storkcraft is no longer just in the crib business – it is in the child safety business. The company is indeed taking the right steps by issuing the recall. Now, Storkcraft must ensure every phone call is answered, repair kits are distributed efficiently, and every step is documented so that both families and the company can quickly move past this recall.
11-24-2009
Mike Rozembajgier
Storkcraft is no longer just in the crib business – it is in the child safety business. The company is indeed taking the right steps by issuing the recall. Now, Storkcraft must ensure every phone call is answered, repair kits are distributed efficiently, and every step is documented so that both families and the company can quickly move past this recall.
Recall Effectiveness: The Missing Link
11-19-2009
Howard Aughinbaugh
Consumer product safety regulatory bodies and product manufacturers all struggle with the issue of recall effectiveness. In short, how do we assure that the largest possible numbers of consumers who possess a recalled product are made aware and they have taken the appropriate steps to protect themselves?
11-19-2009
Howard Aughinbaugh
Consumer product safety regulatory bodies and product manufacturers all struggle with the issue of recall effectiveness. In short, how do we assure that the largest possible numbers of consumers who possess a recalled product are made aware and they have taken the appropriate steps to protect themselves?
FDA Publishes Food Code 2009
11-17-2009
Willie Bryant
One may wonder where the guidance comes from for food protection at the retail level. The answer is in the news now as FDA has just issued its updated FDA Food Code 2009 which provides guidelines for retail food protection. FDA has for many years taken the lead in providing guidance to retail food handlers including more than one million institutions, grocers, and restaurants by providing a food code designed to prevent food contamination and consumer illness.
11-17-2009
Willie Bryant
One may wonder where the guidance comes from for food protection at the retail level. The answer is in the news now as FDA has just issued its updated FDA Food Code 2009 which provides guidelines for retail food protection. FDA has for many years taken the lead in providing guidance to retail food handlers including more than one million institutions, grocers, and restaurants by providing a food code designed to prevent food contamination and consumer illness.
Product Recall or Product Withdrawal
11-13-2009
Mike Rozembajgier
Nearly every day we hear news about a product being pulled off the shelves. More often than not, the media defines this negative news as a product recall. However, the Food and Drug Administration (FDA) differentiates these events into two separate categories: recalls and market withdrawals. But what’s the difference?
11-13-2009
Mike Rozembajgier
Nearly every day we hear news about a product being pulled off the shelves. More often than not, the media defines this negative news as a product recall. However, the Food and Drug Administration (FDA) differentiates these events into two separate categories: recalls and market withdrawals. But what’s the difference?
Electronics Recalls Heating Up
11-11-2009
Mike Rozembajgier
In the world of recalls, anticipating consumer needs and concerns goes a long way in mitigating negative impact on your brand. This week, Nokia has done a commendable job addressing and managing consumer concerns about the recall of their 14 million faulty cell phone chargers, which they voluntarily recalled even though no injuries have been reported. They not only identified the source of their problem, they provided a solution. As a result, Wall Street analysts speculated that “the impact on Nokia’s brand would be limited.”
11-11-2009
Mike Rozembajgier
In the world of recalls, anticipating consumer needs and concerns goes a long way in mitigating negative impact on your brand. This week, Nokia has done a commendable job addressing and managing consumer concerns about the recall of their 14 million faulty cell phone chargers, which they voluntarily recalled even though no injuries have been reported. They not only identified the source of their problem, they provided a solution. As a result, Wall Street analysts speculated that “the impact on Nokia’s brand would be limited.”
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