| Pharmaceuticals |
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Millions of patients were alarmed to learn that their medicine had been linked to an increased risk of heart attack. Within days the pharmaceutical company notified the Food and Drug Administration that it was voluntarily withdrawing the medicine from the market. This resulted in the largest pharmaceutical withdrawal in U.S. history. [More] |
| Consumer Product |
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Millions of consumers were alarmed at hearing that their dishwashers presented a fire hazard. In order to effectively manage the recall, the manufacturer needed a partner in its campaign to recall millions of units while satisfying the requirements of the Consumer Product Safety Commission (CPSC). [More] |
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In the length of a phone call, a major HVAC manufacturer’s world changed dramatically. A television network gave the manufacturer 24-hour notice that it would be airing an investigative report alleging that some products were defective and had caused consumer fatalities The company understood that if the impending crisis was not handled quickly and appropriately, it could face major brand impact, loss of revenue, reduced orders and years of litigation. [More] |
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A refrigerator defect created a fire hazard for millions of recreational vehicles. The refrigerators’ manufacturer needed a partner in its effort to recall approximately 2 million units while satisfying the requirements of the National Highway Traffic Safety Administration (NHTSA). [More] |
| CPSIA Compliance for Retailers |
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The Consumer Protection Safety Commission (CPSC) determined that certain camping tents failed to meet the industry’s flame resistant standard, placing thousands of owners at risk. The retailer, operating stores worldwide, needed to recall thousands of units. [More] |
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A large privately-owned supermarket chain had a corporate recall policy that required the manufacturer or an agent of the manufacturer to remove affected products from its facility. The retailer needed a partner to assist with removing recalled products from its retail locations and distribution centers. [More] |
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| Food & Beverage |
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One of the world’s largest chains of quick-service restaurants experienced a recall on a signature menu item and attempted to notify its stores about immediate removal of the product. Unfortunately, the company discovered its internal communications process was flawed, as over 50 percent of the stores were still serving the affected product following the initial notification. However, by utilizing an ExpertRECALL™ system, 94 percent of all the chain’s restaurants removed affected product in 24 hours or less. [More] |
