Expert Recall

A large privately-owned supermarket chain had a corporate recall policy that required the manufacturer or an agent of the manufacturer to remove affected products from its facility. The retailer needed a partner to assist with removing recalled products from its retail locations and distribution centers.

The supermarket chain called the ExpertRECALL™ team:

• ExpertRECALL was able to remove all affected products from retail locations and distribution centers within 3-5 business days through its 6000 person field retrieval force, relieving the burden on manufacturer resources.

• The supermarket chain was notified at the corporate level when the field force was visiting its retail locations, and within hours of notification, the retrieval process was in motion.

• Depending on the nature of the product, it was sent to a centralized location, back to the manufacturer for disposition purposes, or stored for compliant disposal.

To finalize the process, ExpertRECALL provided the manufacturer and retailer with customized reporting to show how many products were removed by location, the appropriate credits allotted to the retailer and/or how much replacement product the manufacturer needed to send or reimburse back to the supermarket chain.

ExpertRECALL ensured the retail chain stayed in compliance while allowing them to focus on core business operations. Of greatest importance, with ExpertRECALL’s help, the supermarket chain made certain that no unsafe products were available for purchase by consumers.

Protecting People – Reducing Risk