Product Retrieval Services
Whether your product retrieval requirements involve withdrawals, critical recalls or consumer complaints, ExpertRECALL™ has the resources to handle it efficiently and effectively. In the event of a regional, national or international withdrawal, a network of trained field experts can act quickly to remove the product from the marketplace while protecting your brand.
Our product retrieval services utilize a team of thousands of field representatives, located all over North America, who can be mobilized within 24 hours to retrieve products and dispose of them properly. We have the ability to quickly coordinate consumer complaint returns, audit products for verification, and then package, ship and deliver replacement product. We can pick up product at just one location or as many as 100,000 locations, whether it be a distribution center, hospital, retail store, doctor’s office, or even a consumer’s home.
At our state-of-the-art communication facility, we have executed over 3,000 critical recalls providing us with the experience to manage any aspect of your event with unsurpassed speed and reliability. Our expansive call center and advanced notification/response resources are prepared to handle any event at any time.
We make sure you have secure and convenient access to reporting services detailing the status of your product in accurate, real-time format. Our communication technologies provide an unparalleled level of capacity and responsiveness in customer service.
With tested skills in all areas of retrieval –– including recall and withdrawal services –– our experts assure that every aspect of your retrieval is performed correctly.
We protect people and brands when it matters most.