When regulators monitor the recall process, they rely on recall documentation of consumer complaints, effectiveness checks, and related data in order to determine how successful and compliant the company’s product recall management is. Both manufacturers and retailers must provide regulators with all available recall documentation to justify their performance, and to fully complete the recall as soon as possible.
It is a daunting process, typically so time-intensive that your employees don’t have the bandwidth to handle it effectively and efficiently.
Outside recall services are therefore often necessary to achieve recall compliance. ExpertRECALL’s Document Center can process hundreds of thousands of notifications as needed, for both product recalls and product withdrawals. Recipients can be identified and notifications sent quickly and accurately via phone, fax, email, Internet, or direct mail. Every notification and its response are catalogued for reporting purposes.
We take great pride that, as a result of our having managed over 3,000 recalls, the FDA adopted ExpertRECALL’s notification document package as its standard. Today, this recall notification format is widely used and immediately recognizable throughout the industry.
ExpertRECALL’s call center operations are similarly state-of-the-art. We can document every call from every consumer or retailer. We share this recall documentation with you to provide regulators proof that you’ve effectively communicated with consumers and consignees; answered any questions; and responded to all concerns.
The data that you must track in your recall documentation is voluminous. They include the recall notices sent, the phone calls received, and the remedies offered to consumers. Almost nothing is too detailed to warrant inclusion, and there’s often a high likelihood that companies will omit something they don’t think is meaningful. To solve this problem, ExpertRECALL provides a central data repository called the Crisis Management System (CMS) to produce the full recall reports and recall documentation needed.
In fact, our recall management systems allow us to complete and share comprehensive recall documentation with companies who can, in turn, provide them to regulators in just a matter of minutes.