Recall Notification and Response

One of the most critical steps, and great challenges, in a successful product recall or withdrawal is identifying and notifying all of the affected parties – whether they are consumers, processors, distributors, wholesalers, retailers, regulators, or physicians.

When dangerous or defective products pose a risk to public health and safety, companies need to get the word out fast. That’s why they turn to Stericycle’s industry-leading ExpetRECALL™ team.

ExpertRECALL offers a number of specialized, highly-scalable recall communication

services such as confidential data registries, traceable direct deliveries, safety alerts, and physician communications. Many recalls require IVR and voice broadcast tools, 1-800 numbers, and business reply cards. With thousands of phone lines staffed with trained telecommunications professionals, our Advanced Call Center allows for enormous inbound/outbound communication capabilities. Our trained health care and medical operators are dedicated to identifying consumer complaints and adverse events quickly, responding with unique expertise and sensitivity to end customers.

Our Document Center can process hundreds of thousands of withdrawal and recall notifications. These can be targeted and communicated quickly and accurately via phone, fax, email, Internet or direct mail – while every notification is catalogued for reporting and compliance purposes. As a result of the experience in managing over 3,000 recalls, the FDA has adopted ExpertRECALL’s standard notification document package. This specific notification format is widely used and recognizable throughout the industry today.

We protect people and brands when it matters most.

Additional Resources

• Consumer Notification
• Interactive Voice Response (IVR) Recall Communications System
• Recall Call Centers
• How Retailers Can Help with Consumer Recall Notification
• Internal Communication Strategies During A Recall