Interactive Voice Response (IVR) Recall Communications System

Every minute counts during product recalls and never more so than when you’re providing consumers and other affected parties with the safety information they need. It’s a daunting process, but one reliable and cost-effective solution is an Interactive Voice Response (IVR) program.

IVR programs are fully customized to satisfy recall requirements on multiple fronts: compliance with the dictates of regulatory agencies; your legitimate need to avoid business interruption and to minimize liability; and, most important, the safety concerns of your consumers and all other affected parties.

A single IVR program can provide all the basic recall information needed, such as the products affected and the recall action steps that your customers and consignees should take to streamline the recall logistics and recall management. IVR content can be tailored so that specific audiences and individual callers get the messages most important to them as directly and expeditiously as possible.

IVR systems allow you to field inbound calls on a 24/7 basis. There is never a busy signal. Real-time live recall call center agents can be accessed through the IVR program to answer questions from consignees and consumers as well as to document consumer complaints and concerns. Those documents are vital to ensure that your recall management records are comprehensive and fully compliant.

Recall consulting agencies like ExpertRECALL provide your company with the full range of IVR capabilities, from the simplest IVR technology to a combined IVR/live operator system. Even the more complex applications cost a fraction of what total reliance on live operators will cost.

Once your crucial notification and communication requirements are covered, you’re freed up to devote more time and resources to overseeing the broader recall management task and ensuring the smoothest possible recall logistics.