Consumer Complaint Retrieval

Your company has just received a serious product complaint from a consumer. How efficiently will you be able to respond? And how quickly will you be able to provide a replacement product? Your answers to those questions could have a tremendous impact on your company’s liability – and your bottom line. As a manufacturer, it is critical for you to be perceived as responsive to consumer concerns in order to promote loyalty to your brand. Listening carefully and responding to consumer complaints is fundamental to this process. Stericycle offers Consumer Complaint Retrieval services that can facilitate quick and effective response to consumer complaints about quality issues with your product.

When a consumer complaint is received, our field force is deployed quickly to retrieve the product in an efficient and effective manner. We can obtain complaint samples on your behalf, typically within 24 to 48 hours of the request. Once in possession of the product, we will ship it to your designated lab or facility for further analysis and investigation.

Stericycle can also assist in the consumer complaint investigation process. In addition to obtaining a product from a consumer, our field force can gather sealed samples of the same lot from the store where the product was purchased. As part of your investigation, you should also consider conducting a Retail Quality Audit to determine the true scope of the issue potentially raised by the consumer complaints you have received. We will also conduct preliminary inspections of retailers to identify conditions that may have contributed to the complaint.

Our Consumer Complaint Retrieval service can be quickly initiated on-line through our Consumer Retrieval Gateway. Stericycle’s vast network of field experts stand ready to mobilize and coordinate your consumer complaint returns, audit products for verification, and then package, ship, and deliver replacement product to customers.